Refund Policy
Last updated: 27 June 2026
We want you to love your song. Our guarantee is simple: love it, or we'll make it right.
One revision included
Every order includes one revision. If the song doesn't feel right, tell us what you'd like changed — the mood, a lyric, a detail — and we'll refine it.
If it's still not right
If, after your revision, we still can't make the song work for you, we'll issue a full refund. Just reach out and let us know.
How to request a revision or refund
Use the “Request a revision” button on your order status page, or reply to your confirmation email. Refund requests are reviewed promptly, and approved refunds are returned to your original payment method.
A note on custom work
Because every song is created specifically for you, we ask that you give us the chance to revise it before requesting a refund. That's almost always all it takes.
Questions? Email us at hello@singtheirstory.com.